For users belonging to the same site, they have the option to dial using the Short Extension Number or the Full Extension number.Site specific extension code designed to efficiently categorize and identify specific extensions between sitesįull Extension Number = + Įxample: A Site with the following Site Code and Short Extension Number will have the indicated Full Extension Number.Used by organizations to designate specific sites within an account.A field available for accounts with multi-site support capability turned on.Use the following information as reference when setting up Site Codes. Log and Caller ID will always use full extension numbers (there is no difference in how extensions are displayed with designation of site codes).Duplicate short extension numbers are not allowed within a single site.Special numbers like 911 are not allowed as a short extension number.Multi-Site Codes Frequently Asked Questions Limitations With Multi-Site site codes, Users within a site can call each other using short extension numbers, and use full extension numbers when connecting with users between sites. Multi-Site Codes allow you to define a dial plan for intra-site and inter-site calling.
This section describes the steps on how to up and manage Site Codes after enabling Multi-Site Support.Īfter enabling Multi-site Support, you may configure Wireless Integrated for AT&T Multi-Site Codes. – Users > User list > User Details > Settings & Permissions – Phone System > Phones & Devices > Unassigned – Phone System > Phones & Devices > Shared Lines – Phone System > Phones & Devices > User Phones – Phone System > Auto-Receptionist > Prompts Library – Phone System > Auto-Receptionist > IVR Menus Note: Each Site is listed, click the Site to configure: Site Hours, IVR Settings, and Regional Settings. – Phone System > Auto-Receptionist > General Settings – Phone System > Phone Numbers > Company tab New Site filters and buttons are now available on your account: Go to Phone System > Company Info > New Site. Your Online account will be updated with Site Filters and pages to create and configure multiple sites.Click the slider button to enable account support for multiple sites.Single-level IVR settings need to be reconfigured to Multilevel IVR to enable multi-site. Requires Multilevel IVR mode to be enabled.Multi-Site Support can be enabled by AT&T Premium and Enterprise accounts.Note: IVR settings will remain accessible for existing customers on Multilevel IVR once they opt into Multi-Site support. Existing customers on Single-level IVR who opt into Multi-Site will have to reconfigure their IVR settings on new Multilevel IVR account– settings will NOT port over.Upcoming updates will allow bulk site creation. Sites are created one by one but Site settings can be copied from existing sites.Localized management per site Configure Users assigned to Site, User Roles & Permissions, Company Info, and Auto-Receptionist per site.Individualized outbound caller ID name per site.Allows management of all site assets in all locations within a single account.How do I enable Multi-Site Support? Key Features and Benefits
Follow the steps below to enable Multi-Site for your account. This section describes the Multi-Site Support experience when enabled for your account. AT&T Multi-Site Support – FAQ, Overview, and Settingsįrequently Asked Questions (FAQ) Overview
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